Addressing Mythic Crystal Issue (1250 Crystals instead of Shards)

JoSpidey_10

Kabam Miike said:

We are investigating the situation and will get back to you with the actions we are gong to take. To be clear, the abuse of an exploitable bug is a bannable offense, and while we rarely have to take that route, it is something we've had to do in the past.

Do we get compensation for this? Cuz it'd be very unfair and what happens if you never opened any?(I wasn't able to get it on time)

ICE.

Makes me laugh, We are still waiting for arena to be fixed and that bug got removed and sorted quick enough 🤣🤣 unbelievable

ICE.

Xing said:

Makes me laugh, We are still waiting for arena to be fixed and that bug got removed and sorted quick enough 🤣🤣 unbelievable

Who disagreed this comment? Are you crazy! Hahaha

TheParasite

Kabam Miike said:

TheParasite said:

Kabam Miike said:

Hey everybody,

So catching everybody up on this.

As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

problems for who?? summoners or kabam??
it is definitely a headache for you guys to sort it out with all the ither issues currently running

For summoners. If you dupe a bunch of Champs, and we have to claw that back, it can create problems. We'll work to fix them, but that will take a while.

well said mate, this is what we wanted to hear from, will pass on the info to the alliance
thanks

Shake_a_Quake

I deeply apologize for the usage of that language in my first comment, such harshness wasn't the intention. It came out of frustration and sudden irk. I have tried to edit it too, and I'll make sure I never use that harsh a language, for addressing problems again. Sorry

TheParasite

Kabam Miike said:

TheParasite said:

Kabam Miike said:

Hey everybody,

So catching everybody up on this.

As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

problems for who?? summoners or kabam??
it is definitely a headache for you guys to sort it out with all the ither issues currently running

For summoners. If you dupe a bunch of Champs, and we have to claw that back, it can create problems. We'll work to fix them, but that will take a while.

ive been hearing ppl say they opened 50 crystals, 200 crystals and formed 7 star... that is massive iso stacking when we are let out with 1500 6 star shards. for sure your confirmation gave us some hope as PG

TheParasite

Xing said:

Makes me laugh, We are still waiting for arena to be fixed and that bug got removed and sorted quick enough 🤣🤣 unbelievable

havent you read the previous comment from Miike saying that this is a server side fix and the arena bug has to be handled on a separate hot-fix which is under work

LilMaddogHT

I'd personally like to see the RNG 80%/20% results on 1250 for the sake of science... 👀

Mike_II

should i even open other rewards atm? or should i wait for all this to get sorted out?
can i even play and get rewards?

RiasGremory

Kabam Miike said:

Darkness275 said:

lmfao - Kabam Miike strikes again.

Claiming rewards is an "exploitable bug" what a joke.

Kabam! Come play our game and get punished for our mistakes! Pay for features that we'll break and not fix nearly as swiftly as patch out errors that benefit players!

It's not claiming the rewards; it's the people that are trying their hardest to open every crystal that they can right now because they know that this isn't intended.

You also can't compare these two bugs. We've said this a lot, and I know you all know it, but not every bug is the same. This is a server-side fix, which is very different from a bug that requires a hotfix. We are working to fix that as soon as we can, and putting in more effort than it's taking to fix this issue, but that doesn't mean it's physically going to be as fast to fix.

And what is with the Immortal Iron Fist Crystals that are gotten from opening these crystals ?
What if someone pulled immortal iron fist?
Will these rewards be removed too ?

I hope so cause its absolutely not fair , i want him so long and then seeing all the peoples that gotten these crystals and their chances to pull immortal iron fist is so ...

Searmenis

Oh man, this is so frustrating, I always miss on these bugs, I only get the bad ones, parry missing, lags, reverse controls, I never get something useful out of these!

Fit_Fun9329

There is this vid going around. Not mine account obviously but hell. People can now understand that this is not good for the game

TheParasite

RiasGremory said:

Kabam Miike said:

Darkness275 said:

lmfao - Kabam Miike strikes again.

Claiming rewards is an "exploitable bug" what a joke.

Kabam! Come play our game and get punished for our mistakes! Pay for features that we'll break and not fix nearly as swiftly as patch out errors that benefit players!

It's not claiming the rewards; it's the people that are trying their hardest to open every crystal that they can right now because they know that this isn't intended.

You also can't compare these two bugs. We've said this a lot, and I know you all know it, but not every bug is the same. This is a server-side fix, which is very different from a bug that requires a hotfix. We are working to fix that as soon as we can, and putting in more effort than it's taking to fix this issue, but that doesn't mean it's physically going to be as fast to fix.

And what is with the Immortal Iron Fist Crystals that are gotten from opening these crystals ?
What if someone pulled immortal iron fist?
Will these rewards be removed too ?

I hope so cause its absolutely not fair , i want him so long and then seeing all the peoples that gotten these crystals and their chances to pull immortal iron fist is so ...

did you forget they got 24 class iso bricks whichever RNG they land on and a portion of the upper tier shards.. some of them told me they formed 7 stars out of these

Drago_von_Drago

What if they rank them up and pour in sig stones, then go clear a bunch of content and win a bunch of BG matches with their inflated roster, level up champs they already had with all the iso from 1000+ crystals.

I dont want to see people get “banned” but call it an account freeze while you sort out the mess. Letting them keep the rewards temporarily seems like it could be more problematic.

TheParasite

Fit_Fun9329 said:

There is this vid going around. Not mine account obviously but hell. People can now understand that this is not good for the game

this was the exact thing i was talking about, thanks for the pic mate

LilMaddogHT

Kabam Miike said:

Hey everybody,

So catching everybody up on this.

As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

Mike_II

Kabam Miike said:

Hey everybody,

So catching everybody up on this.

As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

should i take a break from the game while this is taken care of? i don't want to claim rewards and have them taken away if you do roll back stuff

Evils_bane_007

This is so unfair

J3di_Taco

Kabam HQ rn

gordopechocho

Kabam Miike said:

TheParasite said:

Kabam Miike said:

Hey everybody,

So catching everybody up on this.

As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

problems for who?? summoners or kabam??
it is definitely a headache for you guys to sort it out with all the ither issues currently running

For summoners. If you dupe a bunch of Champs, and we have to claw that back, it can create problems. We'll work to fix them, but that will take a while.

Mike what if i opened some and stop after getting the champ i wanted which i gave him my generic gem took him to r3 and gave him sig stones. Same as others which wasted much of my gold I have. How are yall going to fix that giving the resources i already had before. Plz respond cause im actually so confused right now

Big_Rich3232

@Kabam Miike if I claim rewards from content like eq after the glitch will the rewards be taken when the account is reset to prior to the opening of mythic crystals?

pseudosane

Darkness275 said:

lmfao - Kabam Miike strikes again.

Claiming rewards is an "exploitable bug" what a joke.

Kabam! Come play our game and get punished for our mistakes! Pay for features that we'll break and not fix nearly as swiftly as patch out errors that benefit players!

Sure. 1250 mythic crystals is totally intended.

_nelynel

is this also a bug? 150k gold for paragon? not even sure that's enough to rank up a 4 star.. yeah you can pick the other rewards but isnt the rewards suppose to be better as you progress to make players want to progress?

cur53d

These accounts should just be deleted if they can't be corrected. They knew it was wrong

DNA3000

Mike_II said:

Kabam Miike said:

Hey everybody,

So catching everybody up on this.

As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

should i take a break from the game while this is taken care of? i don't want to claim rewards and have them taken away if you do roll back stuff

Claiming the reward is not a problem. First of all, the reward is already fixed. Second of all, anyone who claimed them when they were broken and simply used their brain and didn't open a thousand mythic crystals is also fine, because a) players can't be faulted for claiming the reward and b) deducting the crystals from a player account is no big deal.

The only problem occurs when a player claimed the 1250 crystals, then decided to open as many as possible thinking they would be able to keep the rewards if only they open them before the bug is corrected. In those cases, the developers have to hand-correct the accounts because of all the knock down effects of opening crystals - you get champions, duplications, ISO, gold, sig levels, etc.

The devs probably looked at the data, decided that this was something that could be done, and decided in this case that simply correcting the limited number of accounts affected was practical and therefore the net long term impact was going to be negligible. However, when the impact is not practically reversible and large in magnitude, and when the player actions to exploit the situation are both obvious and avoidable, the devs can decide that the best way to neutralize the impact on the game is to ban the accounts instead.

There is no "precedent" that determines how a game exploit is resolved. Every exploit is a unique event that gets treated situationally.

MikeHancho31

Kabam Miike said:

We are investigating the situation and will get back to you with the actions we are gong to take. To be clear, the abuse of an exploitable bug is a bannable offense, and while we rarely have to take that route, it is something we've had to do in the past.

You let cheaters continue to play. No one's scared of any threat from you.

TheAntiSaint

cur53d said:

These accounts should just be deleted if they can't be corrected. They knew it was wrong

Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.

RBTP

Kabam Miike said:

Also, I apologize for the short/to-the-point messages. Jax is on a well-deserved break, and I am running around trying to do a lot right now, but keeping up communications is very important, especially when there are bugs that need to be addressed.

Imagine how much less running around you would have to do if this stuff was tested properly prior to release.....

GinjabredMonsta

MikeHancho31 said:

Kabam Miike said:

We are investigating the situation and will get back to you with the actions we are gong to take. To be clear, the abuse of an exploitable bug is a bannable offense, and while we rarely have to take that route, it is something we've had to do in the past.

You let cheaters continue to play. No one's scared of any threat from you.

So, you’re wrong. And as a King Groot fan to another, I’m not mad, just disappointed

MikeHancho31

GinjabredMonsta said:

MikeHancho31 said:

Kabam Miike said:

We are investigating the situation and will get back to you with the actions we are gong to take. To be clear, the abuse of an exploitable bug is a bannable offense, and while we rarely have to take that route, it is something we've had to do in the past.

You let cheaters continue to play. No one's scared of any threat from you.

So, you’re wrong. And as a King Groot fan to another, I’m not mad, just disappointed

So what flavor is it?