6* Featured Crystal Error [Merged Threads]

So opened my 6* featured and it was stopping on Cap IW and I then got an error message and had to reopen crystal. Second time around it stopped on Rocket Racoon. Any thoughts?

Comments

Pddp1369

@Kabam Miike I did receive the error message and am being told I am wrong and it’s my fault for not screenshotting things when everyday something breaks in this game and for once I believed Kabam would make a situation right but Kabam must be part of this fake news I always hear about.

LeandroW10

Even doe people didn't pull one of the 6 to get the error. Thier could of been a possibility they did get one of them and got the error. So it's 'impossible' to get 6 champions which is definitely not fair. Imagine I opened the crystal just for 'hood' it was impossible for me to even try get him which is definitely not working as intended and what was advertised.
The 6 star featured crystal was 'bugged/broken' in general so everyone who opened in that timeframe before being removed should have the option to get the crystal returned. It's like buying a a faulty product from a shop and the item is advertising it does X Y Z but only does Y Z. False advertising/faulty product and you have the right for a refund or a replaced item.
So regarding the 6 star featured crystal I/we also should have the right for a refund of mine/our shards/ crystal back. (A working product). I would like the champion I/others received removed and have my shards/ featured crystal returned so I/we can have a working as intended and as advertised product.

Ph1313

Are people actually receiving responses now instead of the generic response?

RAG_13

I temeber a recent cyrstal failure where players kept the mistake and were rewarded woth a featured hero too... Void comes to memory. Give Gmann another featured 6* and let him keep his Loki.
Consistancy with past resolutions builds faith and loyal customers.

Ronin916

Edge234 wrote: »

I don’t see this issue as being any different to the void 5* feature crystal that was released and didn’t have void inside them. The people that were affected by this got to keep the champs they had opened And given a 5* void also. @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit people that had a crystal with the error message should be able to keep the champ they got and get given a feature champ. This would be inkeeping with the standards you put in place previously. We the user error summoners have to wait whilst this gets sorted out, But no compensation on top like the void scenario.

That's just ridiculous. The solution they've put in place now seems great. No one should be getting two 6* champs out of this

BigDaddyJoe

Being consistent builds trust with the gamers... kabam messed up they should make it right by any means. What’s wrong about that? @Kabam Miike

Snakep

I would agree the solution seems very fair. No reason to get a free six star out of this. If someone got sabretooth they shouldn’t have a free try to dupe him. I myself will be losing a six star, even tho it’s only Jane Foster, and think it’s the right fix.

Ronin916

RAG_13 wrote: »

I temeber a recent cyrstal failure where players kept the mistake and were rewarded woth a featured hero too... Void comes to memory. Give Gmann another featured 6* and let him keep his Loki.
Consistancy with past resolutions builds faith and loyal customers.

It wouldn't be consistent because this is a pretty different situation. 6* are very rare at this point in the game. It would also be inherently unfair to anyone who got the error message and didn't end up trying to open the crystal after that. I don't understand where the greed comes from where people are wanting an additional 6* out of this. You tried to open a single 6*, and ended up with a single 6* in the end. Kabam made it right, and to be asking for more is just disgustingly greedy in my opinion

Snakep

So I haven’t heard anything from my ticket yet, I just got a response saying a lot of people have the same tickets out and it will take time. Has anyone got their shards back yet?

Skinnyfit

People need to give it time. You think they have 100 people looking in to this? No. There is also other issue in the game support need to deal with.

The outcome of this os extremely fair and I'm happy they're just doing something.

Ph1313

@Snakep I haven’t either I’m curious if everyone is still in the same boat of waiting for a response from support or have most people been helped already

Gman755

still waiting can we get the shards back instead?

Pddp1369

Don’t get your hopes up guys Kabam will lie to you and say we searched your account and found no error occurred so jokes on you for believing we would make this situation correct.

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LilMaddogHT

I created a ticket originally and they replied fairly fast with the auto-generated email saying it was still being investigated, please wait. I re-submitted a new ticket with reference to my original ticket after @Kabam Miike said we would be allowed to get the champ removed for shards to respin and got the same response and am still waiting. Overall, I think the solution provided is plenty fair. Even though I used up a chunk of ISO and gold to rank up my re-spin of JF after I got her and it was ever so painful to do so, while I would like to get those level up gold/ISO resource back, I would gladly just take the 6* re-spin on the full list of champions. That is what I really wanted in the first place. Fair shot at the full list. I'm not going to be greedy and ask to keep my JF (hope to never see her again) AND get the re-spin.

So still waiting on a response but it would be fantastic to get this resolved before AW attack starts so I could potentially use new champ on Defense. Heck, I may even put JF on D but not sure how that would interact if Kabam pulled her mid-war... Luckily it took 3+ hours to find a match after starting search immediately so I guess I have a few extra hours to spare?

Patiently waiting

pkobe2424

Pddp1369 wrote: »

Well great response from Kabam looked into your account and they claim I lied about the error message I got so happy to deal with such terrible customer service. Same response I recieved when the sentry void 5* crystal mix up happened and I recieved zero compensation for that as well

Wow that’s brutal!! Now I remember why I don’t spend any money anymore.

Gman755

Can we get an update still waiting on my crystal? @Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Vydious @Kabam Loto @Kabam Zibiit

Edge234

Any update on the timeframe this is to be sorted out by?, can’t you just give all affected summoners a crystal or the shards back then retrieve the champion. We are at a disadvantage going into war without a champ that could have helped because of an error that wasn’t our faults. Please resolve ASAP @Kabam Miike

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dougyfc

I’ve had a similar issue where i was spinning it out and when i tapped to stop it it had the error before stopping. When i spun it out again i got rocket who i am not excited about. I recorded it if proof is needed.

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Skinnyfit

People. Calm down. There are more important things. It's frustrating i am sure but what gives you the right to berate other people? So entitled.

Before anyone says anything. I too am affected. It's not destroying my day.

Ph1313

I just got my crystal back so I’d agree with @Skinnyfit

Ashraf359

Hello How do you know much from us opened 6* featured crystal on 19.06 there was a error for crystal I know right now who haved error can get shard back but where is problem? Players that recived error on opening was get secound chance after that error because they opened crystal again if they get some good champion they now will not write for refund they shard back because they wanted this champion if not they write to kabam team and they will get new chance to get wanted champion so actually if we actually calcule it they have 3 chance to get wanted champion from 6* featured crystal. But we players that get from first time unwanted champion ?? What we can do nothing our chance was 1 single crystal soo if some person can open one crystal 3 times and all other persons just once where is the fairplay??
Secondly this secound time in one month when was maked something irresponsible you changed AA and Drax ability's with AA now it's realy hard to play in Labyrinth of Legends because neurotoxin stun now is reducing all stun duration not just his stun so if you want to play now with AA in Labyrinth say goodbye to all parry's so from one of best LOL champions now we have one from weekest. So why I am writing this i think and I ask Why all players what opened on 19.06 featured crystal can't get secound chance why just players what was opened same crystal 2 times in row ?? Why we can't get some chance to change AA and drax with some rank down just for them not for all champions ? We maked much players rank 5 on AA not just for normal events but actually we maked it for labyrinth to... Soo in conclusion I was playing Mcoc from version 4.0 to now there much time 3 years in this time was changed much ingame i was at good moments and on bad moments but right now this is the ridiculos moment no fair-play no help And solving for crystale bug was just was a third chance to open crystal for someone who haved alerdy 2 chances with just with 15k shards.
What i ask give a chance to open again crystal to all what not get error message on 19.06 and make something to AA in labirint something like this his stun from neurotoxin to reduce just himself not duration of parry stun or give a players a chance to change They ranks on AA and Drax.
(PS: maybe i will get ban on forum but this is real true ) If there will not be solved this problems of we dont't get real answer I and much players will leave this game :-(
With regards Ashraf359 (AshrafMcoc)

Kabam Lyra

ISHLORD wrote: »

@Kabam Miike i have sent multiple tickets in last 24 hours and i keep getting same automated message again and again. This is becoming too frustrating now. If kabam has record of all accounts who got Errors then it should be very easy and quick to return them their Crystals!
Why is it taking more than 24 hours to solve this case? Why are we getting same automated message saying that Kabam will get back to us with an update?

Hello,

Please do not continue to open multiple tickets as that will slow down the process, not speed it up. We are still working through the issue so we must ask that everyone continue to be patient. Thank you.

PaulieU

Finally got a response from a Support person confirming I received the error and asking if I wanted to have my Rocket swapped out for the another crystal (even though my original ticket asked for this to happen, so not sure why another confirmation was needed). I responded to the email 2 min after I received it, and now it's been like 3 hours with nothing but another generic, automated message back.

Did I do something wrong? If it's just a matter of waiting again, that's fine, but want to make sure my response didn't bump me to the bottom of the queue. I would have assumed me responding right away, my ticket would be responded to again promptly. I guess either way, they are making their way through the tickets.

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PaulieU

It was about 25 hours from entering my ticket.

PaulieU

I don’t care about the initial wait, I get it’s a process and a ton of tickets to field, I just want to make sure; a) responding to the email was the correct thing since they ask for a response, and b) me responding didn’t start this process all over since I got the generic email with a different case number in response back.

Basically would just think since my ticket got picked up, it would essentially be sitting up top and just waiting for me to answer to then be finished and closed out. Since it’s been a few hours, that doesn’t seem to be the case but wanted to check. Hope to not have to wait another day and start over.

Edge234

PaulieU wrote: »

I don’t care about the initial wait, I get it’s a process and a ton of tickets to field, I just want to make sure; a) responding to the email was the correct thing since they ask for a response, and b) me responding didn’t start this process all over since I got the generic email with a different case number in response back.

Basically would just think since my ticket got picked up, it would essentially be sitting up top and just waiting for me to answer to then be finished and closed out. Since it’s been a few hours, that doesn’t seem to be the case but wanted to check. Hope to not have to wait another day and start over.

Chill out bro they are working through tickets, they will give you notice if they are going to close your ticket, just wait it out until then. Extra tickets being sent will slow the process down as they have to get through the extra ones too