Hi Team Kabam ,
I was during a dungeon when i clicked on claim in my mail for summoner gift but did not confirm selection as i was in a hurry and thought to check later and confirm but the gift box have disappeared now, i can't find it in my read mail nir in stash, please help to claim my gift, my game id is Sunil.Babu
This stuff happens all the time with smaller crystals and things and I just figure it's Kagan so that's what you get but a reward this big they better make it right
It seems like there are a lot of different problems happening with the SA gift right now so let's try and figure out who's having what problems.
Before Kabam deleted my poll and merged the post into this one, it was something like 85% people who did not get a gift at all and the rest was evenly split between people who selected their gift based on the items displayed and got the correct items, and people who selected it based on the items displayed and got something else.
Same here Team Kabam ,
I was during a dungeon when i clicked on claim in my mail for summoner gift but did not confirm selection as i was in a hurry and thought to check later and confirm but the gift box have disappeared now, i can't find it in my read mail nir in stash, please help to claim my gift, my game id is Sunil.Babu
We are aware of an issue that caused some players to not see the option to choose their Summoner Appreciation gift from within their in-game mail. We have now resolved the cause of this, and fixed the issue for players going forward. If you received the message prior to the fix and were not able to select your reward (even if you had not claimed it yet and just don't see the item included in your in game message), we are working to get this to you!
Our goal is to have the selectable gift out to all Summoners by the end of the day today, and will let you all know if the timeline changes.
We're sorry for the confusion and frustration that this has caused, and really appreciate your patience as we work to get this resolved as soon as we can!
Comments
It’s like using a piece of chewing gum on a water leak on the Hoover Dam!
I was during a dungeon when i clicked on claim in my mail for summoner gift but did not confirm selection as i was in a hurry and thought to check later and confirm but the gift box have disappeared now, i can't find it in my read mail nir in stash, please help to claim my gift, my game id is Sunil.Babu
Yes
Before Kabam deleted my poll and merged the post into this one, it was something like 85% people who did not get a gift at all and the rest was evenly split between people who selected their gift based on the items displayed and got the correct items, and people who selected it based on the items displayed and got something else.
I was during a dungeon when i clicked on claim in my mail for summoner gift but did not confirm selection as i was in a hurry and thought to check later and confirm but the gift box have disappeared now, i can't find it in my read mail nir in stash, please help to claim my gift, my game id is Sunil.Babu
Username : tk071727
We have an announcement on this up here: https://forums.playcontestofchampions.com/en/discussion/91420/didnt-get-to-choose-your-summoner-appreciation-gift
Copied and pasted here:
Hey Summoners,
We are aware of an issue that caused some players to not see the option to choose their Summoner Appreciation gift from within their in-game mail. We have now resolved the cause of this, and fixed the issue for players going forward. If you received the message prior to the fix and were not able to select your reward (even if you had not claimed it yet and just don't see the item included in your in game message), we are working to get this to you!
Our goal is to have the selectable gift out to all Summoners by the end of the day today, and will let you all know if the timeline changes.
We're sorry for the confusion and frustration that this has caused, and really appreciate your patience as we work to get this resolved as soon as we can!