Addressing Mythic Crystal Issue (1250 Crystals instead of Shards)

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Comments

  • QleverOneQleverOne Member Posts: 12

    cur53d said:

    These accounts should just be deleted if they can't be corrected. They knew it was wrong

    Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.
    That's an odd comparison. It doesn't even fall under the definition of a bug or exploit. People honestly completed the quest and got the rewards that were written there, and opened crystals, which is also not something criminal. On the gameplay side they are done exactly how this game should be played.

    It's more like when marketplaces have sellers putting up items for 1$ instead of 1k$. Once you pay and get a check, there is no way a court ever side with the seller in such a situation
  • GinjabredMonstaGinjabredMonsta Member, Guardian Posts: 6,482 Guardian

    We are investigating the situation and will get back to you with the actions we are gong to take. To be clear, the abuse of an exploitable bug is a bannable offense, and while we rarely have to take that route, it is something we've had to do in the past.

    You let cheaters continue to play. No one's scared of any threat from you.
    So, you’re wrong. And as a King Groot fan to another, I’m not mad, just disappointed
    So what flavor is it?
    🤨
  • RiasGremoryRiasGremory Member Posts: 240

    lmfao - Kabam Miike strikes again.

    Claiming rewards is an "exploitable bug" what a joke.

    Kabam! Come play our game and get punished for our mistakes! Pay for features that we'll break and not fix nearly as swiftly as patch out errors that benefit players!

    It's not claiming the rewards; it's the people that are trying their hardest to open every crystal that they can right now because they know that this isn't intended.

    You also can't compare these two bugs. We've said this a lot, and I know you all know it, but not every bug is the same. This is a server-side fix, which is very different from a bug that requires a hotfix. We are working to fix that as soon as we can, and putting in more effort than it's taking to fix this issue, but that doesn't mean it's physically going to be as fast to fix.
    And what is with the Immortal Iron Fist Crystals that are gotten from opening these crystals ?
    What if someone pulled immortal iron fist?
    Will these rewards be removed too ?

    I hope so cause its absolutely not fair , i want him so long and then seeing all the peoples that gotten these crystals and their chances to pull immortal iron fist is so ...
    did you forget they got 24 class iso bricks whichever RNG they land on and a portion of the upper tier shards.. some of them told me they formed 7 stars out of these
    Yes but my question was about the extreme rare immortal iron fist , and not about things you can get 24/7
  • PolygonPolygon Member Posts: 4,505 ★★★★★
    DNA3000 said:

    Mike_II said:

    Hey everybody,

    So catching everybody up on this.

    As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

    We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

    should i take a break from the game while this is taken care of? i don't want to claim rewards and have them taken away if you do roll back stuff
    Claiming the reward is not a problem. First of all, the reward is already fixed. Second of all, anyone who claimed them when they were broken and simply used their brain and didn't open a thousand mythic crystals is also fine, because a) players can't be faulted for claiming the reward and b) deducting the crystals from a player account is no big deal.

    The only problem occurs when a player claimed the 1250 crystals, then decided to open as many as possible thinking they would be able to keep the rewards if only they open them before the bug is corrected. In those cases, the developers have to hand-correct the accounts because of all the knock down effects of opening crystals - you get champions, duplications, ISO, gold, sig levels, etc.

    The devs probably looked at the data, decided that this was something that could be done, and decided in this case that simply correcting the limited number of accounts affected was practical and therefore the net long term impact was going to be negligible. However, when the impact is not practically reversible and large in magnitude, and when the player actions to exploit the situation are both obvious and avoidable, the devs can decide that the best way to neutralize the impact on the game is to ban the accounts instead.

    There is no "precedent" that determines how a game exploit is resolved. Every exploit is a unique event that gets treated situationally.
    Can't they just do a rollback to a previous time in history for those players confirmed of opening the crystals?
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  • cur53dcur53d Member Posts: 303 ★★

    cur53d said:

    These accounts should just be deleted if they can't be corrected. They knew it was wrong

    Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.
    Maybe I was brought up differently. I know I'm old but when I was a kid I was taught not to take things that aren't mine or I didn't earn. This was an obvious mistake. Same as a million dollars showing up at my door. It's not mine. I even turned in a $20 bill I found at the self checkout at the grocery store a few weeks ago. It wasn't mine.
  • Mike_IIMike_II Member Posts: 41
    it would be great to have an idea on how long sorting this will take and also if we can play the game, i don't wanna get any rewards if there is a chance they are rolled back because of this
    something tells me not even kabam knows if this is fixable at this point in time lol
  • MasterAMasterA Member Posts: 582 ★★★

  • Shake_a_QuakeShake_a_Quake Member Posts: 462 ★★★
    DrZola said:

    Hey everybody,

    So catching everybody up on this.

    As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

    We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

    problems for who?? summoners or kabam??
    it is definitely a headache for you guys to sort it out with all the ither issues currently running
    For summoners. If you dupe a bunch of Champs, and we have to claw that back, it can create problems. We'll work to fix them, but that will take a while.
    I have to be honest—I have no idea what’s going on here. I ran the highest difficulty SQ and completed all the paths in one go, adding all the selectors (except for a T5c selector that never popped up) and the 6* AG to inventory.

    Was this intended? Is this even the same issue? Also, I know things glitch, but when I have an hour to drop in on a new SQ, should I really have to scour everywhere to see what was intended and what wasn’t? Not trying to bust you or anyone else, but there have been so many different SQ formats it’s hard to tell what’s intended.

    Dr. Zola
    Wait something isnt adding up? You can only do one path per day, right? My next token for side quest has been locked for 22 hours now. Or is this a level based thing...?
  • NavieenNavieen Member Posts: 137 ★★
    Arrës said:

    hello will there be compensation for players who have not opened the crystals?

    Have a good think about what you just said.

  • CoppinCoppin Member Posts: 2,601 ★★★★★
    DNA3000 said:

    Mike_II said:

    Hey everybody,

    So catching everybody up on this.

    As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

    We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

    should i take a break from the game while this is taken care of? i don't want to claim rewards and have them taken away if you do roll back stuff
    Claiming the reward is not a problem. First of all, the reward is already fixed. Second of all, anyone who claimed them when they were broken and simply used their brain and didn't open a thousand mythic crystals is also fine, because a) players can't be faulted for claiming the reward and b) deducting the crystals from a player account is no big deal.

    The only problem occurs when a player claimed the 1250 crystals, then decided to open as many as possible thinking they would be able to keep the rewards if only they open them before the bug is corrected. In those cases, the developers have to hand-correct the accounts because of all the knock down effects of opening crystals - you get champions, duplications, ISO, gold, sig levels, etc.

    The devs probably looked at the data, decided that this was something that could be done, and decided in this case that simply correcting the limited number of accounts affected was practical and therefore the net long term impact was going to be negligible. However, when the impact is not practically reversible and large in magnitude, and when the player actions to exploit the situation are both obvious and avoidable, the devs can decide that the best way to neutralize the impact on the game is to ban the accounts instead.

    There is no "precedent" that determines how a game exploit is resolved. Every exploit is a unique event that gets treated situationally.
    As coherent as you are in most of your posts... opening more than 1 is already a problem and just unfair...
  • DNA3000DNA3000 Member, Guardian Posts: 19,640 Guardian
    Polygon said:

    DNA3000 said:

    Mike_II said:

    Hey everybody,

    So catching everybody up on this.

    As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

    We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

    should i take a break from the game while this is taken care of? i don't want to claim rewards and have them taken away if you do roll back stuff
    Claiming the reward is not a problem. First of all, the reward is already fixed. Second of all, anyone who claimed them when they were broken and simply used their brain and didn't open a thousand mythic crystals is also fine, because a) players can't be faulted for claiming the reward and b) deducting the crystals from a player account is no big deal.

    The only problem occurs when a player claimed the 1250 crystals, then decided to open as many as possible thinking they would be able to keep the rewards if only they open them before the bug is corrected. In those cases, the developers have to hand-correct the accounts because of all the knock down effects of opening crystals - you get champions, duplications, ISO, gold, sig levels, etc.

    The devs probably looked at the data, decided that this was something that could be done, and decided in this case that simply correcting the limited number of accounts affected was practical and therefore the net long term impact was going to be negligible. However, when the impact is not practically reversible and large in magnitude, and when the player actions to exploit the situation are both obvious and avoidable, the devs can decide that the best way to neutralize the impact on the game is to ban the accounts instead.

    There is no "precedent" that determines how a game exploit is resolved. Every exploit is a unique event that gets treated situationally.
    Can't they just do a rollback to a previous time in history for those players confirmed of opening the crystals?
    In theory, yes. But there are lots of side effects to roll backs you'd have to consider, and just the time to *think* about them, much less do anything about them, can be more time consuming than just hand fixing the accounts.

    Remember that "an account" is a set of data about the current state of an account. But that data exists within the context of the game environment which is separate from that account. When you roll back a single account (as opposed to the entire game) what's going to happen when the game sees an account that apparently just appears from out of nowhere from a day in the past? How does that affect timed events? Previously claimed rewards? It sounds pretty straight forward, but I've seen some very wonky things happen to game accounts that have been reverted to prior backups in other games. It is generally a last resort kind of thing.

    I don't know how to explain this without tossing in a little bit of techno-speak, but forward chaining fixes tend to be a lot safer than backchaining ones. If you and I sit down and try to figure out all the things that can change when someone opens a mythic crystal, we are thinking about working forward from opening one crystal to all the effects that can cause. And then from those effects to other effects and so on. I'm sure we could come up with a complete list we are pretty confident about in a few minutes. However, if we were to try to go in reverse, say we were to ask the question "how many ways are there to change the amount of gold a player has" we now have to try to work backwards to figure out all the ways we can arrive at a change in gold. That's a lot harder, and it is difficult to know when we have them all. Figuring out what happens during a rollback is more of a reverse-thinking thing than a forward-thinking thing, and that makes it more likely to go awry (the question would essentially be: when we roll back all this account state, what things could have changed that state during the rollback period that will not automatically be corrected for when the account resynchronizes with the game environment?)

    For example, it took all the way from when I started writing this post to two sentences ago for me to realize one of the things you'd have to do when performing a roll back is to check purchase history. Because if you roll an account back to before a purchase, that purchase will have no practical way to be rolled back into the account automatically. It would have to be done manually, and since it involves cash it would be extremely bad if this step was not performed properly. What else might I not have thought of yet?
  • DNA3000DNA3000 Member, Guardian Posts: 19,640 Guardian
    Coppin said:

    DNA3000 said:

    Mike_II said:

    Hey everybody,

    So catching everybody up on this.

    As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

    We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

    should i take a break from the game while this is taken care of? i don't want to claim rewards and have them taken away if you do roll back stuff
    Claiming the reward is not a problem. First of all, the reward is already fixed. Second of all, anyone who claimed them when they were broken and simply used their brain and didn't open a thousand mythic crystals is also fine, because a) players can't be faulted for claiming the reward and b) deducting the crystals from a player account is no big deal.

    The only problem occurs when a player claimed the 1250 crystals, then decided to open as many as possible thinking they would be able to keep the rewards if only they open them before the bug is corrected. In those cases, the developers have to hand-correct the accounts because of all the knock down effects of opening crystals - you get champions, duplications, ISO, gold, sig levels, etc.

    The devs probably looked at the data, decided that this was something that could be done, and decided in this case that simply correcting the limited number of accounts affected was practical and therefore the net long term impact was going to be negligible. However, when the impact is not practically reversible and large in magnitude, and when the player actions to exploit the situation are both obvious and avoidable, the devs can decide that the best way to neutralize the impact on the game is to ban the accounts instead.

    There is no "precedent" that determines how a game exploit is resolved. Every exploit is a unique event that gets treated situationally.
    As coherent as you are in most of your posts... opening more than 1 is already a problem and just unfair...
    Opening even one of them is problematic. However, I was responding to a player wondering if it was safe to play, and addressing the difference between claiming crystals and opening them. It was not my intent to imply that there was some amount of crystals below which its all perfectly fine.
  • TheAntiSaintTheAntiSaint Member Posts: 105

    cur53d said:

    These accounts should just be deleted if they can't be corrected. They knew it was wrong

    Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.
    You'd have to be incredibly stupid to spend money that you know doesn't belong to you (especially such a high amount), any person with three brain cells would try to give it back and find an actual solution. What were you even thinking when you came up with this example my guy? Lol
    The point is its a trap. Doesn’t matter how stupid or smart you are, you got set up for failure. That was the point of the example, and im saying kabam is wrong for that, and wish they would acknowledge that. They set this trap previously as well and banned players the same.
  • TheAntiSaintTheAntiSaint Member Posts: 105

    cur53d said:

    These accounts should just be deleted if they can't be corrected. They knew it was wrong

    Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.
    You'd have to be incredibly stupid to spend money that you know doesn't belong to you (especially such a high amount), any person with three brain cells would try to give it back and find an actual solution. What were you even thinking when you came up with this example my guy? Lol
    Also look how many people opened the crystals. Apparently everyone was just dumb for getting suckered by kabam.
  • ChaosMax1012ChaosMax1012 Member Posts: 3,113 ★★★★★

    cur53d said:

    These accounts should just be deleted if they can't be corrected. They knew it was wrong

    Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.
    You'd have to be incredibly stupid to spend money that you know doesn't belong to you (especially such a high amount), any person with three brain cells would try to give it back and find an actual solution. What were you even thinking when you came up with this example my guy? Lol
    Sounds to me you just took the point too literally rather than for what it is lol. Always some meat munchers for kabam i swear breh
  • DNA3000DNA3000 Member, Guardian Posts: 19,640 Guardian

    cur53d said:

    These accounts should just be deleted if they can't be corrected. They knew it was wrong

    Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.
    You'd have to be incredibly stupid to spend money that you know doesn't belong to you (especially such a high amount), any person with three brain cells would try to give it back and find an actual solution. What were you even thinking when you came up with this example my guy? Lol
    The point is its a trap. Doesn’t matter how stupid or smart you are, you got set up for failure. That was the point of the example, and im saying kabam is wrong for that, and wish they would acknowledge that. They set this trap previously as well and banned players the same.
    It was not a trap, it was a mistake. Such mistakes should be avoided to the best extent possible, but they happen all the time. And when they happen, people are expected to react responsibly. And if they don't, as I mentioned previously, they can be penalized for that lack of judicious behavior.

    Kabam made a mistake for which they are responsible. But players attempting to exploit those mistakes are making their own error in judgement for which they are solely responsible.
  • ChaosMax1012ChaosMax1012 Member Posts: 3,113 ★★★★★
    Aye but atleast @Kabam Miike is actually communicating ngl.
    DNA3000 said:

    cur53d said:

    These accounts should just be deleted if they can't be corrected. They knew it was wrong

    Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.
    You'd have to be incredibly stupid to spend money that you know doesn't belong to you (especially such a high amount), any person with three brain cells would try to give it back and find an actual solution. What were you even thinking when you came up with this example my guy? Lol
    The point is its a trap. Doesn’t matter how stupid or smart you are, you got set up for failure. That was the point of the example, and im saying kabam is wrong for that, and wish they would acknowledge that. They set this trap previously as well and banned players the same.
    It was not a trap, it was a mistake. Such mistakes should be avoided to the best extent possible, but they happen all the time. And when they happen, people are expected to react responsibly. And if they don't, as I mentioned previously, they can be penalized for that lack of judicious behavior.

    Kabam made a mistake for which they are responsible. But players attempting to exploit those mistakes are making their own error in judgement for which they are solely responsible.
    Nah they knew what they was doing lol.
  • ChaosMax1012ChaosMax1012 Member Posts: 3,113 ★★★★★
    DNA3000 said:

    cur53d said:

    These accounts should just be deleted if they can't be corrected. They knew it was wrong

    Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.
    You'd have to be incredibly stupid to spend money that you know doesn't belong to you (especially such a high amount), any person with three brain cells would try to give it back and find an actual solution. What were you even thinking when you came up with this example my guy? Lol
    Also look how many people opened the crystals. Apparently everyone was just dumb for getting suckered by kabam.
    Anyone who opened those crystals thinking that was actually the appropriate reward and not completely broken is either a) too young to agree to the TOS or b) too dumb to know how to unlock smartphones.

    The majority were not too dumb to understand the rewards were broken, they were smart enough to understand the rewards were broken but thought it was worth the risk to open them. That's a calculation, not stupidity. It is, however, poor judgment.
    Breh just work for kabam already instead of making life easier for them lol.
  • Go_ToGo_To Member Posts: 317 ★★★

    Hey everybody,

    So catching everybody up on this.

    As soon as this issue was identified, we fixed it right away. It was intended to be Mythic Crystal Shards. We have disabled the ability for players to open any mythic crystals at this time.

    We don't anticipate having to ban any players, but if you could claim these Crystals, PLEASE DO NOT OPEN THEM. We will be taking back the rewards that were gotten from these crystals, but if the more of those crystals that were opened, the more likely for problems to arise.

    problems for who?? summoners or kabam??
    it is definitely a headache for you guys to sort it out with all the ither issues currently running
    For summoners. If you dupe a bunch of Champs, and we have to claw that back, it can create problems. We'll work to fix them, but that will take a while.
    You have any update for us regarding the 7 day solo event? We’ve tagged you multiple times there yet you’re content to just ignore everyone in it, obviously your around so why can’t you guys send ou this solution that you had locked and loaded
  • ItsClobberinTimeItsClobberinTime Member Posts: 5,444 ★★★★★

    cur53d said:

    These accounts should just be deleted if they can't be corrected. They knew it was wrong

    Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.
    You'd have to be incredibly stupid to spend money that you know doesn't belong to you (especially such a high amount), any person with three brain cells would try to give it back and find an actual solution. What were you even thinking when you came up with this example my guy? Lol
    Sounds to me you just took the point too literally rather than for what it is lol. Always some meat munchers for kabam i swear breh
    I didn't take anything literally, he's comparing a situation to another one to prove a point "breh" and the truth is, only a troglodyte would do that. The fact that you're sucking off the guy that came up with that incredibly moronic comparison is embarrassing "breh".
  • DUHveedDUHveed Member Posts: 357 ★★★
    DNA3000 said:

    cur53d said:

    These accounts should just be deleted if they can't be corrected. They knew it was wrong

    Not as wrong as the bug being there to begin with. Imagine having a million dollars on your doorstep due to a mailing error. Its life changing for you, but then police show up later arresting you, and confiscating the million dollars or anything you’ve purchased with it. Now you’re just in jail.
    No one is arguing that players who claimed the rewards should get banned. That's not an exploitive behavior. But actually opening the crystals is both exploitive and potentially bannable behavior, and yes this also happens in the real world. Most states in the US do not have finders keepers laws. If you do not take reasonable steps to locate the owner of found property you could be in violation of the law. Moreover the situation you're describing is even more cut and dried: if a million dollars shows up on your doorstep due to "a mailing error" then you wouldn't be the addressee. Spending that money would be a crime in almost every state in the US (and in most other jurisdictions as well), and subject you to both civil and criminal penalties. You're supposed to know better, and saying "wasn't my error so too bad" in court is unlikely to be considered a reasonable defense.

    You can't be responsible for other people's errors, so it is not a crime to receive a million dollars through no fault of your own. But you are not legally allowed to exploit other people's errors just because they are other people's errors: that can and often is a crime. It would be better if people learned such life lessons in the context of a video game first, before they find themselves just in jail, wondering why their internet logic didn't help them.
    Just as an aside, opening US mail when you are not the addressee is federal crime

This discussion has been closed.