**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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AQ Bracket Issue [Resolved: Compensation Given]
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I thought I was done dealing with magicians in this game. Smh.
Since this thread this was posted in was shut down, I’ll post on here on what an absolute joke and insulting of response this. Now I understand this joke of a game has many issues going on right now since it’s literally ruining people devices. But it’s been almost 72 hours since a response on how we should go about AQ because of another mess up on Kabams part. I was once called immature by a moderator for suggesting that the AA change sets precedent for a slippery slope moving forward. For the mods to call people “impatient” when all we want is guidance (which would literally take less time than cleaning the thread takes) is a an absolute joke and continues to show how much this company values its customers.
The mods don't make that decision and thus cannot tell us what the outcome would be.
No matter what Kabam does someone is going to be ticked off: the decision for what the best reasonable compensation should be shouldn't factor in as a goal making everyone happy. The best you can do in a situation like this is something that the majority of reasonable people would find reasonable fair. I have no illusions that any action, even the one I suggested earlier, would make everyone happy.
1) Eliminate map costs this cycle. No investment of treasury resources, less worry from alliances.
2) Get some glory sent out (or at least announce it'll be sent after the AQ cycle. Doesn't have to be a specific amount, but at least say something.)
3) Tell us what to expect for rankings/brackets next AQ as it relates to performance in this AQ.
You'll notice that the griefing here gets worse each time we have to select maps. That's because the uncertainty and anxiety of that process causes arguments between officers. Kabam could have mitigated this with *VERY* simple fixes and has chosen not to.
Kabam is a company, if they don't support the game, ppl will eventually move away. In the end, the loss is for the company, they'll lose money, they'll lose jobs.
Anyways, addressing your points -
If your phone is over heating, taking a break sounds like good advice or you just want to burn your hands?? Get a new device if that helps you play.
Compensation - It's not JUST community pressure that they give compensation, it's a way to apologize. I've played other games where you'd get compensation even when there was no uproar. Didn't you get 5* shards for free from Deadpool. Kabam has given lots of free items without a boycott or outburst from players.
Just a mobile game - I love to play it, but if I have to put it down, it won't be the end of it all. I come to forums to discuss aspects of the game, not rile up ppl to go on protests. Bugs are bugs, and they'll get fixed.
Asking over and over - You think this is the way? Tagging mods in every other post is the way? They'll give information when there's new information. Imagine your manager bugging you every 30 mins for a status update, I bet you'd say that effects productivity and what's there to say than "I'm working on it."
I don't have a problem with asking questions, but bugs take time to be fixed. Look at Samsung's hasty solution to overheating batteries, more phones caught fire and eventually they cancelled the whole model for that year, but not before a fiasco.
It's the app's interaction with iOS that causing heat, and probably could've been tested better. But once it's out and it's this serious, you can't just give a half verified solution. Takes time to analyze, plan, implement and roll it out.
Gosh, if half the ppl would actually understand that it's not just like turning a switch on and off. Some bugs are easy, others not so much.
Something
(couldnt resist this one)
Yea I’m saying no one should be punished. They should give every alliance double what they got the previous week and refund all map start prices from this week
That would be pretty fair imo.
Yes and no. It’s a lot of time spent by the map 5 people. You can say that map 5 crystals are better than map 3 crystals. But honestly, I don’t need t4cc as much as I need t1a and alliance potions. I would have rather been running map 3 if I was going to just be getting map 5 rank rewards regardless. It’s definitely a great outcome for the people that didn’t run map 5 all week.
You sound like someone who gets bad food at a restaurant and doesn't mention if to the waiter. It's proper feedback on a forum that they created for this purpose.
And there actually is an off switch. From experience in mobility, no movement and inactivity is always the worst decision. Shut the game down, because it is that...just a GAME. Forcing people to not play while they go back to testing is absolutely fine. If they told me hey we'll turn it on next week, I'd much more respect that.
We're only asking for things to be done as they always are.
No need to defend Kabam. They can do it themselves. Don't tag them either? I can agree to that.
Ahem... @Kabam Miike @Kabam Wolf @Kabam Vydious
You're right that they can't win with everybody, but the mods themselves need to at least communicate. I don't think most people blame the mods for the issues happening (or even the 'solutions') but they need to communicate that. I get it. As a mod, you're essentially PR for the company. Anything you say can and will be misconstrued. But you also can't sit there not at least acknowledging something. How hard is it to really say, "Hey summoners. We know that AQ is wrong. We haven't heard back from the game team yet, but we will let you guys know as soon as we do." Does it answer any question anyone has? Of course not. But it at least gives me the impression that you care/that my issues matter. I shouldn't have to explain the basics of customer service really to anyone, let alone to a company!
Okay, so here's the thing. I'm not saying you're wrong, but I vehemently disagree with pretty much everything you said. If my phone is overheating, you're right, I should take a break. Perhaps while I take a break from this game, I find another game that actually aligns a little better with what I like. You know, that's why this game puts so many QoL changes for us! They actually want us to take a break from MCoC for a while so we can go play something else.
Compensation is always deserved even though people act like it's not. If I'm in the middle of a fight for AQ/AW and the game goes down, I don't deserve compensation? Let's see, either of those is looking at half-life, so one kill in AW. You can either play with the lowered health against a champ who's damage you just did doesn't count, or use a pot (or two) to make up for the loss of health. Maybe it was a boss fight and you had two or three boosts going. I mean, we all have crazy extra boosts that we don't even use right? I can just re-run some more boosts. This is why anyone who complains at people who want compensation are only being contrarians. You can't tell me what I did or didn't use before the game went down, nor what I would or would not have used had it not gone down. So, yeah COMPENSATE me. Sorry if that means a bunch of people get rewards they didn't "earn". I don't care in the slightest.
Just a mobile game for you? That's great, man. But who are you to define what makes a "real" game? I mean, it's just a mobile game. Just a PC game. Just a PS4 game. Just a board game. A game is a game is a game. If you've put any more than about 50 or 60 hours in this game, it's not JUST a mobile game. You have to work for every single thing in here. Maybe you have a few consoles, but I don't. I have two games that I play all the time, daily, but I guess they are just mobile games. This isn't a game designed around tossing paper in a trash can, yo! It's not just a mobile game to me.
Long story short, yeah bugs exist, but no one has to understand or see things from Kabam's POV. Stop apologizing for them and their inability to properly communicate with their customers/potential customers (aka f2p). Communication is the most important tool any one can utilize - so much so that its effective in every aspect of life. They aren't properly communicating - why would you be comfortable taking a wait-and-see approach when they've shown time and time again (nearly 4 years now) that they play things way too close to the vest and it burns them?
I said pretty fair. Not perfect. What’s your idea of what they should do that would be more fair than my suggestion?
We've posted an update on the resolution for this issue in this announcement thread. Thanks for your patience as we worked on this issue!
That is not good enough telling us 3 days in that you are compensating us on current AQ performance is just wrong, people accidentally started wrong maps because it defaulted to map 2 and/or intentionally joined free maps because normal tier rewards did not cover costs and they had no idea if compensation would cover costs either, basing compensation on this AQ running after also being told we can play it if we please by the first mod post update kinda implying we wont get penalised if we dont is also BS
What you doing with that?
So many bugs in this ham atm we May awell pospon AW to so we dont kild urs phone with a overheat phone