**UPDATE - iPAD STUCK FLICKERING SCREEN**
The 47.0.1 hotfix to address the issue of freezing & flashing lights on loading screens when trying to enter a fight, along with other smaller issues, is now ready to be downloaded through the App Store on IOS.
More information here.
The 47.0.1 hotfix to address the issue of freezing & flashing lights on loading screens when trying to enter a fight, along with other smaller issues, is now ready to be downloaded through the App Store on IOS.
More information here.
Comments
People have a reasonable expectation for the game to work properly. No one is suggesting otherwise that I've seen.
But compensation for instability or outages should attempt, as best as possible, to address the costs associated with that disruption. They should not be leveraged into a winning lottery ticket.
Also, we still don't know the source of the problem yet. I would expect Kabam to do something to mitigate the problem for the players no matter what the cause is. But my expectations in this regard would be different if the problem was due to something under their direct control verses something they had no control over.
People were speculating that it might be due to antiquated or insufficient hardware resources, but that seems to now be extremely unlikely. People were speculating that the cause was extreme load that Kabam did not anticipate, but that also now seems unlikely. It could ultimately be a bug in software Kabam has full control of, a bug in software supplied by a vendor, or a problem in one of the many components of the cloud infrastructure they appear to be using. My attitude towards compensation will depend on which of those possibilities (or something else) turns out to be true, and the degree to which Kabam is transparent enough for me to tell the difference.
This would be a good opportunity for Kabam to really try hard to be transparent to the best degree possible. Because I would not expect anyone to simply take Kabam's word at face value that the problem was "unavoidable." Informing the customers what the actual problem was, where it was, and what is being done to prevent all similar problems from recurring would be worth something in my opinion. Not saying those things would contrawise give license for players to believe the worst.
And it is always possible to do that without throwing someone under the bus, which is often the excuse used to claim the information to be proprietary.
Interesting. That would suggest one of a small number of possibilities.
Game is in ruins. Compensation should be at a minimum generous. And while I certainly wouldn’t turn one down, there’s no nexus between the game’s problems and 5* AGs. Unless, of course, you were about to explore 5.4.
Dr. Zola
No because timezones..... down less for people who are asleep while it is down..... i lost 3hrs last night while my mate was sleeping.... while inwas sleeping he played.... mmmmm.... i lost more time than him.... common sense....
“People were speculating that it might be due to antiquated or insufficient hardware resources, but that seems to now be extremely unlikely. People were speculating that the cause was extreme load that Kabam did not anticipate, but that also now seems unlikely. It could ultimately be a bug in software Kabam has full control of, a bug in software supplied by a vendor, or a problem in one of the many components of the cloud infrastructure they appear to be using. My attitude towards compensation will depend on which of those possibilities (or something else) turns out to be true, and the degree to which Kabam is transparent enough for me to tell the difference.
This would be a good opportunity for Kabam to really try hard to be transparent to the best degree possible. Because I would not expect anyone to simply take Kabam's word at face value that the problem was "unavoidable." Informing the customers what the actual problem was, where it was, and what is being done to prevent all similar problems from recurring would be worth something in my opinion. Not saying those things would contrawise give license for players to believe the worst.
And it is always possible to do that without throwing someone under the bus, which is often the excuse used to claim the information to be proprietary.”
I like this. I don’t always agree with you, but this is solid.
Dr. Zola
I can collect crystals and look at my new Howard the duck which is fun in it's own right, but I'd actually like to play the game without error messages and game crashes.
So how exactly are rank down tickets gonna solve any of the issues that happened the whole of yesterday? Seriously, just STOP pandering for useless items as RDTs. They aren’t gonna help us with anything at all! Give us energy refills, proper compensation that DIRECTLY compensated our losses. Not bloody rank down tickets!!!!!
All other things being equal, I would prefer that the players get things that improve their gameplay experience to compensate for poor gameplay experience. Reduced timers help with that, energy refills help with that, boosts and potions help with that.
I mean, if it were me I might get creative and hand out a boost that lasts for five minutes and makes the player immune to damage for the first ten seconds of the fight. You know, if by chance the players have a fight in particular they might want to use that for, once.
Wow, nice dissertation! A lot if words that mean blah to me not because I don't understand it's because I blatantly don't care for anyone trying to placate the masses defending in any small fashion the b.s. fiesta. The degree if compensation is relative to what you or every other INDIVIDUAL feels is appropriate to THEM. So your word may ring true to you but when I get **** service from anyone you need to blow me away with restitution anything less in MY opinion would be distasteful.
It is embarrassing that i have gotten friends and family to like your fb page, to help drive to 1 million likes, and just when they want to give this game a try they experience this kind of **** outages.
They actually asked me if this is a common occurrence, and when i told them the truth (which is a big fat YES) they actually asked me how could i introduce such a lousy game to them, wasting their time.
Needless to say you have a few lesser likes now.
So i won't be playing until you have this fixed, and i won't be spending money until i see a fair compensation on the resources that i have lost due to this.
You can log in right now and reset that timer for another 24h.
There is still 30 before the next reward
Then you have whole 24h 29min (don't leave it till the last minute) to reset that timer.
I claim them asap lol
They seem to be good ATM but can't say it will stay that way let's hope they got the problem taken care of
let's make this happen @Kabam Miike