Update on the iPhone 7 Plus iOS 11.3 into one hour of play the game shut down like the phone will restart but it doesn’t it goes back to home screen. I still haven’t experienced over heating on this device but will continue playing and will update with any new info I have. I’m still scared to log into it with my iPhone X because of the number of times my phone was over heating really really bad and like others have concerns as to what damage my phone will have since it’s not a cheap iPhone by any means $1100+ Can anyone confirm if this will affect my IPhone moving forward now with battery or any other things?
I don’t play arena because more then a few fights brakes my phone ... and it needs to cool down ... I play 1/2 fights and then close phone so it can cool down ... rinse and repeat to do aq and aw ...
Problems: Lag, overheating, app crashing, phone crashing, to where the game is unplayable.
I’ve been using 5s iPhone as I got that for free - hence I don’t care if the overheating destroys the phone.
Once that phone dies - I may be done with the game for good as I’ll need to leave my alliance before war seasons if there is no fix ASAP - and I’m not spending a dime anymore after this brand new level of a mess. If it’s happened once it will happen again. Over.
Issues:
- When playing the game my phone heats up really hot.
- Phone will do a quick restart or reset (app crashes with spinning circle and I have to use my passcode to log back into my phone. I have to restart the app)
- Sometimes when playing in a 3v3 arena and I select to play next, I’m taken to the singe vs arena instead of the same arena.
I don’t play arena because more then a few fights brakes my phone ... and it needs to cool down ... I play 1/2 fights and then close phone so it can cool down ... rinse and repeat to do aq and aw ...
Same. Temporary solve for me. If this continues more than a day or two I will just call it quits. Shame, I have enjoyed playing for 2 + years...
@Kabam Miike So I just noticed a few interesting things. I swapped my game center account and the phone did not over heat as much but over time 30-40min+(gives me at least enough time to run through my top champs) and it still went to the black screen timer. But it wasn't as hot as it used to. Then just moments ago I swapped mcoc account on my phone to do some AQ and with in minutes the phone rapidly shoot up in temp like it used to. I had to shut down my phone in fear that it might break my phone. Could the problem be with the way the game is interacting with game center? not sure if you guys changed anything with how they interact. I know that game center is suppose to tract all your scores and stuffs. could it be that the game is constantly trying to send info to game center but the game center is rejecting the info cause it does not match your game center account because it is not your initial account that's attached to your game center. Let me know if that helps.
But all-in-all Kabam as a company is disappointing putting out a product that could be dangerous to our phones. I'm sure kabam is not going to refund us and give us new phone. We don't even know how damaging these multiple overheats will affect our phone over time.
where is Kablam , so many Players/members are asking for help, update on NEW 19.0 UPDATE PHONE PROBLEMS [MERGED THREADS] but there has been no update or response from Kablam.
On page 31 Kablam asked for sent a request for a a Tech Savvy player to assist to resolve this overheating.
Now on Page 39 with no update . how many members/users does it take to say - CAN YOU PLEASE HELP
See page 30. members have said a lot of things Good and Bad, maybe from worst offenders of this post from Apple user
But with no updates, some members reporting hardware failure, Some members are shouting, asking for help
More dissapointed. New war up, new quest up. Still no answers to when we can play again. Wont take long to get booted from long term alliance. Missing out on arenas. Guess its over. They keep the money with no regrets. Hope they enjoyed their weekend.
It’s hard to believe this wasn’t caught during the testing phase of development. You mean to tell me none of the testers used a iPhone and played for more than 15 minutes? This isn’t random
This isn't an issue affecting all users, or even all iPhone Users on 11.4. I play on a iPhone 7plus (on iOS 12 Beta though) and haven't had any issues, and believe me, I've been trying so that I can help get a reproduction case going.
Wanna bet? Pick anyone with an iPhone running game version 19 and iOS 11.3 or 11.4, you will find the issue. I have access to a few Apple devices and they all do it. Current installs, fresh installs, AQ, AW, Arena...does not matter. They all do it.
Sure it works on the iOS 12 beta you are running...but how is that helpful? 11.4 is the current release of the software that everyone not in the beta program should be running. I cannot believe that this was not tested.
Yeah i have this in 2 Days now and no fix is released by kabam or anybody else. So i havent played anything and that is to sad cause i really grind the arena everyday and i gona lose alot of shards. I hope they gona do some about it
Well complaints are starting to roll in of trashed phones. Great job Kabam, that's one way to lose a customer permanently. There should have been a warning from the company. It didn't take me long to put the game down but evidently others had more confidence in their devices survivability.
Device and Model: iPhone 7
Device Operating System: iOS 11)
Cellular or WiFi: WiFi and LTE
Game Version Installed: 19.0 latest version
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War. Usually when I play the game for a couple hours straight.
Description of the Issue: My device is over heating. Sometimes my phone restarts and the volume shuts out. I’ve never had this problem u till the 19.0 update.
Lol. Cant get any body to answer us in the forums but kabam just sent me a customer feed back email from my customer support ticket they closed. REALLY? They have the nerve to ask how well they did as a support team? Very frustrated Kabam. Thats my feed back. If i told you how i really feel you would just pull it.
This reminds me of 12.0 but worst. i'd almost welcome 12.0 issues over this.
You were here for 12 0 and only 3rd post, i have been in the game for a few years, but I just find over the past 2 Month , I Spend more Time here then playing the game .
My phone has been overheating and crashing on me. It has crashed on me 4 times. The only way to avoid crashing Would be stop playing if I feel my phone is getting hot. So far I have been able to avoid crashing by closing the game. I was able to play for 15 minutes before My phone started getting hot. Then it went to 10 minutes and then to 5 minutes. I am now at the point where my phone will start getting hot on the loading screen. The game is unplayable now. I don’t even want to open the game because I’m afraid of damaging my phone. For all I know my phone could already be damaged because of it.
Take a look at the rating and review of the latest version of the game in Apple App Store. It is literally littered with 1 star ratings about how bad it’s locking up people’s devices; iPad and iPhone both.
I try many different things when these problems occur (reset phone/reset apps) and yes this ONLY started to happen since the 19.0 update, my phone was fine with no problems before.
I assume the model has been noted already, but my device is:
Samsung 7edge (g935)
Android 8.0
At&t
Issues occur on both wifi and cellular network.
Issues: Extreme overheating, leading to phone shutdown. Battery discharges very fast (phone has a new battery installed 3 weeks ago). Lag issues are to the extent of just freeze frames on the screen at times.
Comments
Device: iPhone 5s, 6s, 7 plus
iPad mini 2
Problems: Lag, overheating, app crashing, phone crashing, to where the game is unplayable.
I’ve been using 5s iPhone as I got that for free - hence I don’t care if the overheating destroys the phone.
Once that phone dies - I may be done with the game for good as I’ll need to leave my alliance before war seasons if there is no fix ASAP - and I’m not spending a dime anymore after this brand new level of a mess. If it’s happened once it will happen again. Over.
iPhone 6
OS 11.4
- When playing the game my phone heats up really hot.
- Phone will do a quick restart or reset (app crashes with spinning circle and I have to use my passcode to log back into my phone. I have to restart the app)
- Sometimes when playing in a 3v3 arena and I select to play next, I’m taken to the singe vs arena instead of the same arena.
iPhone 7
iOS 11.4
Same. Temporary solve for me. If this continues more than a day or two I will just call it quits. Shame, I have enjoyed playing for 2 + years...
IPhone 7+
@Kabam Miike So I just noticed a few interesting things. I swapped my game center account and the phone did not over heat as much but over time 30-40min+(gives me at least enough time to run through my top champs) and it still went to the black screen timer. But it wasn't as hot as it used to. Then just moments ago I swapped mcoc account on my phone to do some AQ and with in minutes the phone rapidly shoot up in temp like it used to. I had to shut down my phone in fear that it might break my phone. Could the problem be with the way the game is interacting with game center? not sure if you guys changed anything with how they interact. I know that game center is suppose to tract all your scores and stuffs. could it be that the game is constantly trying to send info to game center but the game center is rejecting the info cause it does not match your game center account because it is not your initial account that's attached to your game center. Let me know if that helps.
But all-in-all Kabam as a company is disappointing putting out a product that could be dangerous to our phones. I'm sure kabam is not going to refund us and give us new phone. We don't even know how damaging these multiple overheats will affect our phone over time.
On page 31 Kablam asked for sent a request for a a Tech Savvy player to assist to resolve this overheating.
Now on Page 39 with no update . how many members/users does it take to say - CAN YOU PLEASE HELP
See page 30. members have said a lot of things Good and Bad, maybe from worst offenders of this post from Apple user
But with no updates, some members reporting hardware failure, Some members are shouting, asking for help
Not a sound in in nearly 24 Hours from Kabam
Please add comments
Wanna bet? Pick anyone with an iPhone running game version 19 and iOS 11.3 or 11.4, you will find the issue. I have access to a few Apple devices and they all do it. Current installs, fresh installs, AQ, AW, Arena...does not matter. They all do it.
Sure it works on the iOS 12 beta you are running...but how is that helpful? 11.4 is the current release of the software that everyone not in the beta program should be running. I cannot believe that this was not tested.
iPhone 8+
iOS 11.4
Happens with both WiFi and cellular data.
Device Operating System: iOS 11)
Cellular or WiFi: WiFi and LTE
Game Version Installed: 19.0 latest version
Game Mode: Story Quests, Event Quests, Arena, Alliance Quest or Alliance War. Usually when I play the game for a couple hours straight.
Description of the Issue: My device is over heating. Sometimes my phone restarts and the volume shuts out. I’ve never had this problem u till the 19.0 update.
iPhone X
iOS: 11.4
You were here for 12 0 and only 3rd post, i have been in the game for a few years, but I just find over the past 2 Month , I Spend more Time here then playing the game .
Things got to be bad for your 3rd post
Guys and Girls
We Need a Update from kabam
Please add comments
IOS 11.4
My phone has been overheating and crashing on me. It has crashed on me 4 times. The only way to avoid crashing Would be stop playing if I feel my phone is getting hot. So far I have been able to avoid crashing by closing the game. I was able to play for 15 minutes before My phone started getting hot. Then it went to 10 minutes and then to 5 minutes. I am now at the point where my phone will start getting hot on the loading screen. The game is unplayable now. I don’t even want to open the game because I’m afraid of damaging my phone. For all I know my phone could already be damaged because of it.
Fix this!
You guys are amateurs and it’s like someone gifted you the company and now you are setting it on fire.
iPhone 6s+
ATT
WIFI AND 4G
Phone overheating and lagging after 5 mins of gameplay.
iOS 11.4
AT&T
WiFi and cellular
Experiencing extreme over heating only while playing mcoc and considerable battery consumption when compared to pre 19.0 update
- Phone randomly resets
- Overheating
- Phone freezes
- Buttons become unresponsive
I try many different things when these problems occur (reset phone/reset apps) and yes this ONLY started to happen since the 19.0 update, my phone was fine with no problems before.
Samsung 7edge (g935)
Android 8.0
At&t
Issues occur on both wifi and cellular network.
Issues: Extreme overheating, leading to phone shutdown. Battery discharges very fast (phone has a new battery installed 3 weeks ago). Lag issues are to the extent of just freeze frames on the screen at times.